Returns

WE ARE HERE TO HELP!

Please contact us at any time with questions or concerns and we will get back to you within 1-3 business days.

 

RETURN FOR ANY REASON

You may request a return within 30 days of delivery for any reason. A UPS Return label will be provided, however, you are responsible for the return shipping cost. * Please note, you must advise Real Rooms when the item has been dropped off or picked up. Then, the full refund be applied. 

All products that arrive damaged will be replaced at no cost. Real-Rooms.com must be notified of the damaged item(s) within 30 days of the delivery date.  

 
The following options will be offered: 

  • Full or partial refund (depending on damages)
  • Replacement parts sent if available
  • Replace the item in full

 

DONATION OPTION FOR FULL REFUND

If you request a return for a fully functional item, we encourage you to donate it to a reputable organization of your choice. If you choose this option, please provide us with a picture of the donation receipt. Upon receiving the donation receipt, the full refund will be applied.